Warranty

Azalea Jewelry Warranty Policy

At Azalea Jewelry, we take immense pride in the craftsmanship and quality of our custom and handmade 14K gold diamond jewelry. Our commitment to excellence ensures that each piece is meticulously crafted to meet the highest standards. To provide our customers with confidence and peace of mind, we offer the following warranty policy:

1. Warranty Coverage

Azalea Jewelry offers a one-year limited warranty from the date of purchase on all jewelry items. This warranty covers manufacturing defects in materials and workmanship under normal use.

2. What Is Covered

Under this warranty, we will repair or replace, at our discretion, any jewelry item that is found to be defective due to manufacturing faults. This includes:

3. What Is Not Covered

This warranty does not cover:

  • Damage resulting from accidents, misuse, or neglect.

  • Normal wear and tear, including scratches, dents, or tarnishing.

  • Loss or theft of the jewelry item or any of its components.

  • Alterations or repairs performed by third parties not authorized by Azalea Jewelry.Azora Jewellery+1AzconaLLC+1

  • Damage caused by exposure to chemicals, extreme temperatures, or improper storage.

4. Warranty Claim Process

To initiate a warranty claim:

  1. Contact Us: Reach out to our customer service team at [email protected] with your order number, a detailed description of the issue, and clear photographs of the item.Azora Jewellery+1Azora Jewellery+1

  2. Evaluation: Our team will assess the information provided and determine if the issue is covered under our warranty.

  3. Return Authorization: If approved, we will provide you with a Return Authorization Number and instructions on how to send the item back to us.AzaleaWorld

  4. Inspection and Resolution: Upon receiving the item, our craftsmen will inspect it thoroughly. If the defect is covered under warranty, we will repair or replace the item at no additional cost.

5. Shipping Costs

  • Customers are responsible for shipping costs when sending items to Azalea Jewelry for warranty evaluation.

  • If the item is deemed to have a manufacturing defect covered under warranty, Azalea Jewelry will cover the return shipping costs.

6. Additional Services

For issues not covered under this warranty, such as accidental damage or wear and tear, we offer repair services at a reasonable cost. Please contact our customer service team for a quote and further assistance.

7. Care and Maintenance

To ensure the longevity and beauty of your Azalea Jewelry pieces:

  • Store jewelry separately in a soft pouch or lined box to prevent scratches.

  • Avoid exposure to harsh chemicals, perfumes, and lotions.AzconaLLC

  • Remove jewelry during activities that may cause impact or abrasion.AzconaLLC

  • Clean regularly with a soft cloth and mild soap solution; avoid ultrasonic cleaners unless specified.

8. Custom and Personalized Items

Custom-designed or personalized items are covered under this warranty; however, replacements may not be identical due to the unique nature of such pieces.

9. Warranty for Gifted Items

The warranty applies to the original purchaser and is transferable if the item was received as a gift, provided proof of purchase is available.

10. Legal Rights

This warranty gives you specific legal rights, and you may also have other rights which vary from state to state or country to country.

For any questions or further assistance, please contact our customer service team at [email protected] or visit our website at https://azaleajewelry.com.