Free Returns

At Azalea Jewelry, we are dedicated to ensuring your complete satisfaction with our handcrafted 14K gold diamond jewelry. Our Free Returns policy is designed to provide you with a seamless and hassle-free experience, allowing you to shop with confidence.

Eligibility for Free Returns

We offer free returns on all domestic orders within the United States. To qualify for a free return, please ensure that:

  • The item is returned within 14 days from the date of delivery.

  • The jewelry is unworn, unaltered, and in its original condition.

  • All original packaging, including certificates and receipts, are included.

Initiating a Return

To initiate a return, please follow these steps:

  1. Contact Us: Reach out to our customer service team at [customer service email] within 14 days of receiving your order. Provide your order number and reason for the return.

  2. Receive Return Authorization: Our team will provide you with a Return Authorization Number (RA#) and a prepaid shipping label.

  3. Prepare the Package: Securely package the item in its original packaging, including all accompanying materials. Clearly write the RA# on the outside of the package.

  4. Ship the Package: Drop off the package at your nearest shipping center. Ensure you obtain a receipt for your records.

Processing Your Return

Once we receive your returned item, our quality assurance team will inspect it to ensure it meets our return criteria. Upon approval:

  • Refunds: A credit will be issued to your original payment method within 7-10 business days. Please note that original shipping charges are non-refundable.

  • Exchanges: If you prefer an exchange, we will ship the new item to you at no additional cost.

Non-Returnable Items

Please note that certain items are not eligible for return:

  • Custom or Personalized Jewelry: Pieces that have been customized or engraved to your specifications cannot be returned.

  • Final Sale Items: Items marked as 'Final Sale' at the time of purchase are not eligible for return or exchange.

  • International Orders: At this time, we do not offer free returns for international orders. Customers outside the United States are responsible for return shipping costs.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [customer service email] with your order number and photographs of the item. We will work swiftly to resolve the issue by offering a replacement or refund.

Additional Information

  • Gift Returns: If you received an item as a gift and wish to return it, please contact our customer service team to discuss your options.

  • Return Shipping Costs: For eligible domestic returns, we provide a prepaid shipping label. For international returns, customers are responsible for return shipping costs.

  • Insurance: We recommend insuring your return shipment, as we cannot be responsible for items lost or damaged in transit.

At Azalea Jewelry, your satisfaction is our priority. If you have any questions or need further assistance regarding our Free Returns policy, please do not hesitate to contact our customer service team at [customer service email]. We are here to ensure your experience with us is exceptional.

Please note that this policy is subject to change. For the most current information, please refer to our website or contact our customer service team.